Policies

REFUNDS, EXCHANGES, AND CANCELLATIONS

Refunds will be determined on an individual basis, and will not be offered for any reason 30 days after purchase. NO refunds will be given based on scent, texture, or variation in colors or design. We do our best to describe the scents based upon the fragrance and essential oils that are used and descriptions given from our oil suppliers and manufacturers.   Furthermore, handmade soaps and shampoo bars are artisan products, and no two bars will ever be the same. Variations in color or design are to be expected when ordering these types of products, and we make no guarantee that the bar you receive will look exactly like the bars pictured.

No returns or exchanges of any kind will be allowed on personal/body products due to the nature of the products. All sales are final. For sanitary purposes, once a product leaves our supervision and has been removed from the original shipping box and packaging, it cannot be re-sold. The contents within unopened and undamaged packages marked as "refused" will be subject to a 20% restocking fee. Once the items are refused and returned in undamaged condition you will be refunded the order's purchase price, minus the restocking fee and any shipping fees associated with your order. If items are refused and returned damaged, we will not refund the cost of any damaged items. PLEASE NOTE that when a package is "refused", it is not tracked back to the shipper. When you refuse a package, you run the risk of the package becoming lost or damaged in transit. We cannot guarantee that we will receive your refused item. No refund will be given in the event that a refused package does not return to us. Refuse packages only at your own risk.

 

Damaged Items

If your product arrives damaged, please notify us by email HoneyRaesoap@gmail.com within 72 hours (3 days) of receipt of the damaged product.

Once notified, we will either replace the damaged product or refund the amount of the purchase. Such refund will be provided as a credit to the credit card or Paypal account used at the time of purchase. 

 

SHIPPING & HANDLING

 

 As we are a small business, we cannot provide Amazon-style shipping prices and time frames. We do charge a small handling fee with each order, which helps to pay for all the packaging supplies needed to get your order to you safely. Our processing times are currently roughly 3-5 business days for ALL orders, though this is subject to change and is not a guarantee.

Orders cannot be cancelled once they have been shipped. Additionally, we reserve the right to cancel any unshipped order.

 

OUT OF STOCK ITEMS

 

 On occasion, our actual inventory quantities may be less than what we actually have on-hand. Sometimes this happens when selling on multiple platforms where inventory takes time to "sync" between storefronts (as is our case). In the event that you order an item and we do not currently have enough of it in stock, we will contact you and ask if you would like a refund or a replacement item of a similar type. If we do not hear back from you within 3 business days, we will simply refund the cost of that item so we can ship your order out to you promptly and on-schedule!